Account

How to delete your account and how your data is handled

1. How to delete your account

You can delete your account yourself, at any time, from within the app. Go to “Settings” → “App Info” and select the Delete Account menu, then follow the on-screen instructions. Once you confirm deletion, the data listed in “3. Scope of data deleted” below becomes subject to deletion.

If you are unable to use the app, or cannot complete the process yourself, you may submit a request using the web form (deletion request) at the bottom of this page. We will verify your identity based on your submission before processing the deletion.

2. Requesting deletion via the web form

Fill in the required fields below and submit. When you press the submit button, your device’s email application will open with a pre-filled email addressed to our support desk (kaiwa_support@locq.jp). Please review the contents and send it as is.

Identity verification: To prevent fraudulent deletion through impersonation, we match the information you provide (name, nickname, email address) against our records to verify your identity. We may contact you at your registered email address to confirm. If the information does not match our records, we may be unable to process the deletion.

Account deletion request form

We verify your identity by matching your registered information. Please enter it accurately.

* Required fields.

Full name Please enter the name you registered with.

Nickname Please enter the nickname set in your in-app profile.

Email address Please enter your registered email address. It is used for identity verification and contact.

I have read “3. Scope of data deleted” and “4. Time to take effect” below, and I request deletion of my account and related data. I understand that data cannot be restored after deletion.

Pressing submit opens your email app with a message addressed to kaiwa_support@locq.jp. If it does not open, please email that address with your name, nickname, and email address, using the subject “Account deletion request”.

3. Scope of data deleted

Deleting your account (whether in the app or via the web form) makes the following data subject to deletion:

Account information: name, email address, profile information such as nickname, date of birth, and gender
Voice data: conversation recordings and voice input data
Learning / usage data: conversation content (text), language learning status, usage logs, operation history, study time, etc.
Device information: device details such as model name and OS version, browser information, IP address, and access logs
Purchase information: information related to in-app purchases and purchase history

4. Time to take effect

After we accept your deletion request and complete identity verification, we will reflect the deletion of the data above within 30 days as a general rule. However, information necessary for the following purposes may be retained for a certain period in accordance with applicable laws and our internal rules before deletion:

Responding to inquiries
Dispute resolution and fee collection
Fraud detection and prevention
Obligations under applicable laws or regulations

Records of purchases and payments made through the App Store, Google Play, etc. may be retained by those providers for a certain period in accordance with each store’s policies and statutory retention obligations, even after deletion on our side. Data remaining in backups will also be deleted in due course within an appropriate period.

The content of this page is identical to that set out in our Privacy Policy and Terms of Service.

5. Contact

locq
Email: kaiwa_support@locq.jp
Hours: Weekdays 9:00–17:00 (JST)